Welcome to Pirate Journey – your trusted travel agency for curated sailing trips and adventure experiences across Labuan Bajo and the surrounding islands. By booking a trip, tour, or travel package with us, you agree to the following Terms & Conditions, which outline the rights and responsibilities between all parties involved in your booking.

These Terms form a binding agreement between:

• PT. Pirate Journey Indonesia (“Pirate Journey,” “we,” “our,” or “us”);
• the Traveler (“you,” “your,” or “Customer”); and
• the Operator, being the licensed local partner who operates and delivers the trip or service you have booked.

1. Introduction & Acceptance

1.1 Who We Are

Pirate Journey is a registered travel agency and experience curator based in Indonesia. We design, market, and facilitate bookings for unique travel experiences operated by trusted local partners – including licensed boat owners, guides, and tour providers.

While the operation of each trip is handled by the respective Operator, Pirate Journey ensures all partners meet our standards for safety, quality, and service. In every booking, Pirate Journey acts as the intermediary – connecting Travelers with Operators through transparent communication, verified partnerships, and secure payment channels.

1.2 Definitions

For clarity, the following definitions apply throughout these Terms & Conditions:

• Pirate Journey
  Refers to PT. Pirate Journey Indonesia, the travel agency facilitating bookings between Travelers and Operators.
• “Traveler” or “Customer”
  Any person booking, purchasing, or participating in a trip or experience arranged by Pirate Journey.
• “Operator”
  The independent third-party company, boat owner, or guide responsible for operating and delivering the experience.
• “Experience” or “Trip”
  The travel product which is arranged through Pirate Journey, which may include sailing tours, land-based activities, or related services.

1.3 Acceptance of Terms

By confirming a booking, submitting payment, or participating in any service arranged by Pirate Journey, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from making a booking through Pirate Journey.

1.4 Applicability

These Terms & Conditions apply to all travel products and services provided or arranged by Pirate Journey, including but not limited to:

• Day and multi-day sailing trips
• Private and shared charters
• Land-based tours and excursion
• Customized itineraries and supporting services (such as transfers or accommodations)

1.5 Governing Law & Jurisdiction

This agreement is governed by the laws of the Republic of Indonesia. Any disputes arising from or related to these Terms shall be subject to the jurisdiction of the competent courts in Jakarta, Indonesia, unless otherwise required by law.

1.6 Amendments to Terms

Pirate Journey reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any revisions will be published on our official website, and continued use of our services after such updates constitutes acceptance of the revised Terms.

2. Scope of Service & Responsibilities

2.1 Scope of Service

Pirate Journey operates as a travel agency and intermediary, connecting Travelers with verified local Operators who provide sailing trips, tours, and related travel experiences in Labuan Bajo and surrounding regions.

Our role is to:

• Curate and promote authentic, high-quality travel experiences operated by trusted local partners.
• Facilitate booking between Travelers and Operators.
• Manage payments securely and transparently on behalf of both parties.
• Support Travelers with clear information, itinerary details, and coordination before and during their trip.

Each Operator is solely responsible for delivering the trip, vessel operations, safety management, and guest experience as described in the itinerary. Pirate Journey does not own, operate, or manage any vessels or tour activities directly.

2.2 Responsibilities of Pirate Journey

Pirate Journey commits to:

• Partner only with licensed and verified Operators that meet our safety, service, and operational standards.
• Provide accurate information about each trip, including itineraries, inclusions, and pricing, as supplied by the Operator.
• Facilitate secure payment processing through approved financial channels.
• Offer customer support before, during, and after the booking process.
• Mediate between the Traveler and Operator in the event of disputes, schedule changes, or cancellations.

While Pirate Journey strives to maintain accuracy across all listings and communications, we are not responsible for operational changes made by the Operator, such as:

• Modifications to itineraries due to weather or safety conditions,
• Service delays, or unforeseen local factors,
• Misconduct, negligence, or actions by the Operator or its staff.

2.3 Responsibilities of the Operator

Each Operator is an independent party responsible for the safe and proper execution of the trip. Operators are required to:

• Hold the appropriate business and vessel licenses in accordance with Indonesian law.
• Ensure their vessels and equipment are seaworthy, clean, and safe for guests.
• Provide trained and competent crew or guides during the trip.
• Deliver the trip as described in the itinerary, unless changes are required for safety or Force Majeure reasons.
• Communicate promptly with Pirate Journey and Travelers regarding any changes or disruptions.

Any failure by an Operator to deliver the agreed service is the Operator’s sole responsibility. Pirate Journey will, however, assist Travelers in resolving such matters fairly.

2.4 Responsibilities of the Traveler

By booking through Pirate Journey, you agree to:

• Provide accurate personal information (names, identification, contact details, and health disclosures if required).
• Review all trip details and inclusions before confirming your booking.
• Comply with local laws, park regulations, and Operator instructions during the trip.
• Respect the crew, other guests, and local environments.
• Ensure personal travel insurance coverage where applicable.

Travelers are responsible for their own behavior and belongings during the trip. Pirate Journey and the Operator are not liable for loss, theft, or damage to personal items.

2.5 Limitation of Liability

Pirate Journey acts only as an intermediary between Travelers and Operators. We are not liable for:

• Accidents, injuries, losses, damages, or delays occurring during trips operated by third parties;
• Acts of negligence, omission, or misconduct by any Operator, crew, or supplier;
• Any Force Majeure events or conditions beyond reasonable control (e.g., weather, government regulations, safety restrictions).

Pirate Journey’s liability, if any, shall not exceed the total amount paid for the booking in question.

2.6 Service Changes and Availability

Trip itineraries, schedules, and inclusions may be adjusted by the Operator or Pirate Journey to account for:

• Safety concerns (e.g., sea conditions, mechanical issues, national park closures);
• Weather or Force Majeure events;
• Unforeseen logistical constraints.

In such cases, Operators and Pirate Journey will make reasonable efforts to provide an alternative of equal or greater value, or offer rescheduling options when possible.

3. Booking & Payment Terms

3.1 Booking Confirmation

All bookings made through Pirate Journey – whether via our website, social media channels, email, or direct communication – are considered confirmed once:

• A deposit or full payment has been received; and
• A written confirmation (via email or message) has been issued by Pirate Journey.

A booking confirmation serves as proof of your reservation and will include your trip details, itinerary, and payment summary. Please review all details carefully and notify us immediately if any information appears incorrect.

3.2 Deposits and Final Payments

To secure your spot on a trip, a deposit is typically required at the time of booking. The exact deposit amount and payment schedule will be communicated in your quotation or invoice.

• For shared or day trips, full payment may be required upfront.
• For private charters or multi-day trips, a deposit (commonly 30-50%) is required, with the remaining balance due before departure as specified in your invoice.

Failure to complete payment within the stated timeframe may result in your booking being cancelled, and your deposit forfeited according to the Cancellation Policy (see Section 4).

3.3 Payment Methods

All payments to Pirate Journey are processed securely through Xendit, our official payment gateway partner.

Once your booking details are confirmed, Pirate Journey will issue an invoice along with a secure Payment Link, sent via email and WhatsApp (if available). You can complete your payment directly through that link using any of the available methods supported by Xendit, including:

• Local and international credit or debit cards
• Bank transfers (virtual accounts)
• E-wallets (such as OVO, DANA, or GoPay)
• QRIS

Payments made through the official Xendit Payment Link are the only authorized payment channel for Pirate Journey bookings. Pirate Journey will never request direct transfers to personal bank accounts or through unofficial payment methods.

All transactions are processed in Indonesian Rupiah (IDR). For international Travelers, currency conversions are handled by your card provider or bank and may include foreign transaction fees beyond Pirate Journey’s control.

3.4 Pricing and Taxes

All prices listed by Pirate Journey are in Indonesian Rupiah (IDR) and include applicable government taxes and service fees unless otherwise stated.

Prices may vary based on seasonality, availability, or operator adjustments. Once your booking is confirmed, the quoted price is final and guaranteed, except in cases of clear clerical errors or mandatory regulatory changes (e.g., new park fees or government taxes).

3.5 Inclusions and Exclusions

Each trip description clearly outlines what is included and excluded in the package. Common inclusions: meals, accommodation on board, snorkeling gear, and local guide. Common exclusions: national park fees, flights, alcoholic beverages, personal insurance, or gratuity for crew.

Travelers are encouraged to read the itinerary and inclusions carefully before confirming a booking.

3.6 Changes to Bookings

If you wish to make changes to your booking after confirmation (e.g., number of guests, travel dates, or upgrades), please contact Pirate Journey as soon as possible.

All change requests are subject to availability and approval by the Operator. Additional costs may apply, depending on the nature of the change and timing.

3.7 Operator Adjustments and Trip Modifications

Occasionally, Operators may need to adjust itineraries, schedules, or vessel assignments due to weather, safety, mechanical issues, or other operational factors.

In such cases:

• Pirate Journey and the Operator will inform you promptly of any material changes;
• Alternative arrangements of equal or higher value will be offered where possible;
• If the change significantly alters the nature of your trip, you may be entitled to reschedule or cancel in accordance with Section 4 (Cancellations, Refunds & Reschedules).

3.8 Communication and Contact Information

All official communication regarding bookings, payments, and trip updates will be made through the channels you used during booking – typically email, WhatsApp, or other direct contact methods.

It is the Traveler’s responsibility to ensure that contact details are accurate and accessible before and during the trip.

3.9 Travel Documents and Requirements

For certain trips, Travelers may be required to present identification or travel documents (e.g., passport, ID, or health certificate). It is the Traveler’s responsibility to ensure all necessary documents are valid and compliant with Indonesian travel regulations.

Pirate Journey and the Operator reserve the right to deny participation if required documents are missing, without refund.

4. Cancellations, Refunds & Reschedules

At Pirate Journey, we work closely with our trusted Operators to ensure smooth, transparent booking processes. This section outlines how payments, cancellations, refunds, and reschedules are managed for trips booked through Pirate Journey.

All bookings are considered confirmed once a Down Payment (DP) has been received.

4.1 Payment Terms

Each Operator sets their own deposit and payment requirements. In general:

• A Down Payment of 50% of the total booking value is required to secure your travel dates.
• Some Operators may require a smaller or larger percentage, which will be stated clearly in your quotation or invoice.
• The remaining balance (50%) must be settled no later than 14 days before the trip start date.
• Pirate Journey will issue a formal invoice and Xendit payment link via email and WhatsApp (when available). All payments must be made through this official payment channel.

Failure to complete full payment within the required timeframe may result in automatic cancellation of your booking and forfeiture of your Down Payment.

4.2 Down Payment Policy

The Down Payment (DP) is non-refundable by default once payment is made, as it secures your date with the Operator and covers operational commitments.

However, in special circumstances, a full or partial refund may be granted if:

• The Operator agrees to release the held slot and approve the refund; and
• The Traveler provides a reasonable justification for cancellation (e.g., medical emergencies, force majeure conditions).

In such cases, Pirate Journey will facilitate communication between the Traveler and Operator but cannot guarantee approval. Please note that Pirate Journey retains a 10% service fee from the total booking amount, which is non-refundable under all circumstances.

4.3 Cancellation by Traveler

If you need to cancel your booking, please contact Pirate Journey immediately via email or WhatsApp.

Refund eligibility is as follows:

All refunds exclude any bank charges, payment gateway fees, or currency conversion losses incurred during the payment process.

Refunds will be issued to the same payment channel used for the original transaction.

4.4 Cancellation by Operator or Pirate Journey

If a trip must be cancelled by the Operator or Pirate Journey due to operational issues, safety concerns, or other legitimate reasons (e.g., weather, mechanical issues, or government restrictions):

• You will be offered a reschedule option or a full refund of the total payment made.
• Refunds for Operator or Pirate Journey cancellations are processed in full, excluding any external costs already incurred (e.g., park fees or third-party arrangements).

Pirate Journey will coordinate communication between the Traveler and Operator to ensure a fair and timely resolution.

4.5 Reschedule Policy

Reschedule requests are accepted on a case-by-case basis, depending on Operator availability and approval.

The process is as follows:

1. Traveler submits a reschedule request to Pirate Journey.
2. Pirate Journey reviews and seeks Operator approval.
3. If approved, Pirate Journey provides available alternative dates.
4. The Traveler must confirm the new date and, if applicable, settle any fare difference within 24 hours using a new Xendit payment link.

Important Notes:

• Only one (1) reschedule is allowed per booking.
• Reschedules may result in price adjustments, depending on the new date, vessel/room availability or season.
• If the reschedule request cannot be accommodated or is declined, the original booking will be subject to the Cancellation Policy (Section 4.3).

4.6 No-Shows

Failure to show up on the confirmed trip date and time without prior notice will be considered a no-show. No-shows are non-refundable under any circumstances.

4.7 Refund Process & Timeline

Approved refunds are processed via Xendit, directly to the same payment method used for the booking. Processing time is typically 7-14 business days after confirmation of refund eligibility.

Refund amounts do not include:

• Bank transfer or payment gateway fees, or
• Currency exchange losses.

International transactions may take longer to reflect due to bank or currency conversion delays.

5. Traveler Conduct, Safety & Liability

5.1 General Conduct

By booking and participating in any trip arranged through Pirate Journey, Travelers agree to conduct themselves in a respectful and responsible manner at all times. This includes respecting:

• The Operator’s crew and staff;
• Fellow guests and local communities; and
• The natural environment and marine ecosystem.

Pirate Journey and our Operators reserve the right to remove any Traveler from a trip – without refund – if their behavior is deemed unsafe, disruptive, or harmful to others or the environment.

5.2 Health & Fitness Requirements

It is the Traveler’s responsibility to ensure that they are physically and mentally fit to participate in the selected trip or activity. By confirming a booking, you acknowledge that:

• You have disclosed any existing medical conditions that may affect participation;
• You are capable of safely taking part in activities such as snorkeling, hiking, or sailing (as applicable);
• You understand that certain trips may involve physical exertion and exposure to outdoor conditions.

If a Traveler becomes unable to continue a trip due to illness, injury, or personal reasons, Pirate Journey and the Operator will assist where possible, but any additional costs (e.g., transport, accommodation, or medical expenses) will be the Traveler’s responsibility.

5.3 Safety Compliance

All Travelers must follow the Operator’s safety instructions and onboard regulations throughout the trip. This includes:

• Wearing safety gear when required;
• Following crew instructions during sailing, transfers, or excursions;
• Complying with park and marine regulations (e.g., Komodo National Park rules);
• Avoiding behavior that could endanger themselves or others.

Failure to comply with safety directions may result in removal from the trip without refund.

5.4 Alcohol & Substance Policy

Moderate consumption of alcoholic beverages may be permitted on certain trips at the Operator’s discretion. However, for the safety of all guests and crew:

• Excessive drinking, disruptive behavior, or intoxication will not be tolerated;
• Illegal drugs or controlled substances are strictly prohibited on all trips;
• Operators and Pirate Journey reserve the right to terminate participation immediately, without refund, if such behavior occurs.

5.5 Personal Belongings

Travelers are responsible for their personal belongings during the trip. Pirate Journey and Operators are not liable for loss, theft, or damage to personal property, including luggage, electronics, or valuables brought onboard or during excursions.

Travelers are encouraged to bring only essential items and secure valuables appropriately.

5.6 Insurance

Pirate Journey strongly recommends that all Travelers obtain comprehensive travel insurance covering:

• Trip cancellations or delays;
• Medical emergencies and evacuation;
• Personal injury or accidents;
• Loss or damage of personal belongings.

While Operators are required to meet basic safety standards, they may not provide individual passenger insurance coverage. Pirate Journey can assist in recommending suitable insurance providers upon request.

5.7 Liability Disclaimer

Pirate Journey acts solely as an intermediary between the Traveler and the Operator. Therefore, Pirate Journey shall not be held liable for:

• Any personal injury, loss, damage, accident, delay, or irregularity caused by the Operator or other third parties;
• Circumstances beyond our control, including weather, mechanical failure, or government regulations;
• Traveler negligence or failure to comply with safety instructions.

In all cases, Pirate Journey’s total liability, if any, shall not exceed the total amount paid for the booking in question.

6. Disputes & Support

6.1 Customer Support & Communication

Pirate Journey aims to provide responsive and reliable support before, during, and after every trip. If you have questions, feedback, or encounter any issues, you can reach us through the following official channels:

• Email: crew@piratejourney.com
• WhatsApp: (+62) 817 6409 100
• Operating hours: Monday-Friday, 09.00-18.00 (GMT+7)

Our support team will acknowledge your message within 24 hours and aim to resolve or escalate your case as quickly as possible.

6.2 Dispute Resolution Principle

Pirate Journey acts as an intermediary and mediator between Travelers and Operators. We do not control or supervise the day-to-day operations of each trip, but we do ensure that every partner meets our service standards.

In the event of a dispute – for example, a cancellation, service complaint, or refund disagreement – Pirate Journey will:

1. Gather information from both the Traveler and Operator;
2. Assess the case based on written communication, booking records, and evidence;
3. Facilitate a fair solution, which may include rescheduling, partial compensation, or refund, depending on the circumstances and Operator agreement.

6.3 Process for Filing a Complaint

To submit a complaint, Travelers must contact Pirate Journey within 48 hours after the end of the trip and include:

• Booking reference number
• Description of the issue (in detail)
• Any relevant photos or videos as supporting evidence

Complaints received after this period may not be eligible for review, as Operators typically close their records after each trip.

6.4 Mediation and Final Decision

• Pirate Journey will act as a neutral party to help both sides reach a fair outcome.
• We may coordinate directly with the Operator regarding refunds, reschedules, or service recoveries.
• If the Operator agrees to a refund, Pirate Journey will process it through Xendit, minus any applicable non-refundable fees.
• Pirate Journey’s decision following the mediation process is final and binding for all parties.

6.5 Limitations of Liability in Disputes

While Pirate Journey strives to resolve every matter with fairness, we cannot be held responsible for:

• Issues resulting from Traveler negligence or non-compliance with Operator rules;
• Losses caused by third-party providers outside our control (e.g., transport, airlines, hotels);
• Circumstances classified as Force Majeure (weather, safety restrictions, government actions).

Pirate Journey’s liability in any dispute shall not exceed the total amount paid for the booking in question.

6.6 Continuous Improvement & Feedback

We genuinely appreciate your feedback – it helps us improve our services and ensure a positive experience for future travelers. All feedback, reviews, and suggestions can be sent to crew@piratejourney.com, and our team may reach out for additional details or follow-up when appropriate.

7. Updates & Contact Information

7.1 Updates to Terms

Pirate Journey reserves the right to update or modify these Terms & Conditions at any time, without prior notice. Any revisions will be published on our official website at www.piratejourney.com , and will take effect immediately upon posting.

Continued use of our services or confirmation of new bookings after any updates constitutes your acceptance of the revised Terms. We encourage all Travelers to review this page periodically to stay informed of any changes.

7.2 Validity

These Terms & Conditions apply to all bookings made through Pirate Journey and remain valid until replaced or superseded by a new version.

If any clause of these Terms is found to be invalid or unenforceable under applicable law, the remaining clauses shall continue in full effect.

7.3 Company Details

PT. Pirate Journey Indonesia

JI. KH. Hasyim Ashari No. 54,

Jakarta Pusat, DKI Jakarta, 10310

Indonesia

Email: crew@piratejourney.com 

Website: www.piratejourney.com

WhatsApp: (+62) 817 6409 100

Operating hours: Everyday, 09.00-18.00 (GMT+7)

For urgent trip-related assistance, on-ground support in Labuan Bajo is available during active travel periods.

7.4 Contact for Disputes or Complaints

For feedback, disputes, or formal complaints regarding bookings or services, please contact our support team in writing at crew@piratejourney.com with the subject line:

• “Dispute / Booking [Your Booking Code]”

We aim to acknowledge all formal complaints within 24 hours and will coordinate resolution in accordance with Section 6 (Disputes & Support).