Privacy Policy

Effective Date: 07 November 2025

At Pirate Journey, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you book a trip or interact with our services.

By using our website or making a booking with us, you agree to the practices described below.

1. Who We Are

Pirate Journey is operated by PT. Pirate Journey Indonesia, a registered travel agency that curates and facilitates bookings with verified local operators in Labuan Bajo and across Indonesia.

For any privacy-related inquiries, you can contact us at:

2. Information We Collect

We collect personal information necessary to process your booking, ensure smooth communication, and improve our services.

2.1 Information You Provide

When you book or inquire about a trip, we may collect:

  • Full name, contact number, and email address
  • Nationality or ID/passport details (for operator or park requirements)
  • Travel dates and preferences
  • Payment information (processed via Xendit)
  • Special requests or dietary needs
  • Emergency contact details

2.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address, browser type, and device information
  • Pages visited and browsing behavior (via analytics tools)
  • Referring website or source (e.g., Google, Instagram)

This helps us understand how visitors use our website and improve user experience.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To confirm and manage your bookings
  • To communicate updates or changes to your trip
  • To share necessary information with your selected Operator
  • To process secure payments via Xendit
  • To provide customer support before, during, and after your trip
  • To send optional updates, promotions, or newsletters (only if you opt in)

We will never sell or rent your personal information to third parties.

4. Sharing of Information

We may share limited personal data with:

  • Operators to facilitate your booking (e.g., names, dietary requests, rooming lists)
  • Payment partner (Xendit) for secure payment processing
  • Third-party service providers who help us with analytics, email communication, or website management

These third parties are required to maintain confidentiality and use your information only for the purposes specified by Pirate Journey.

5. Data Retention

We retain your booking and communication records for as long as necessary to:

  • Fulfill the purpose of your trip or service
  • Comply with financial and legal obligations (e.g., tax reporting)
  • Improve customer support and operational quality

If you wish to have your data deleted after your trip, please email crew@piratejourney.com with the subject line “Data Deletion Request.”

6. Data Security

We take reasonable technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse.

This includes:

  • Encrypted payment channels through Xendit
  • Secure cloud storage and limited internal access
  • Periodic data audits and system checks

However, please note that no online transmission or storage system can be guaranteed to be 100% secure.

7. Your Rights

In accordance with Indonesia’s Personal Data Protection Law (UU No. 27/2022), you have the right to:

  • Request access to your personal data
  • Request correction or deletion of inaccurate data
  • Withdraw consent for specific processing activities
  • File a complaint if you believe your data has been misused

Requests can be submitted in writing to crew@piratejourney.com, and our team will respond within a reasonable timeframe.

8. Cookies & Tracking

Our website may use cookies and analytics tools (such as Google Analytics) to:

  • Analyze web traffic and usage patterns
  • Improve site functionality and performance
  • Personalize user experience

You can disable cookies through your browser settings, but some features may not function properly as a result.

9. Third-Party Links

Our website may contain links to other sites or social media pages. Please note that Pirate Journey is not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their respective privacy policies before sharing any personal information.

10. Updates to This Policy

Pirate Journey may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or technology.

page. The latest version will always be available at www.piratejourney.com/privacy-policy , with the “Effective Date” shown at the top of the

Continued use of our services after any updates constitutes acceptance of the revised policy.

11. Contact Information

If you have questions, feedback, or concerns about this Privacy Policy, please contact:

PT. Pirate Journey Indonesia

JI. KH. Hasyim Ashari No. 54,

Jakarta Pusat, DKI Jakarta, 10310

Indonesia


Email: crew@piratejourney.com 

Website: www.piratejourney.com
Operating hours: Everyday, 09.00-18.00 (GMT+7)